Our Policies
Warranty
Quavana Cabinets & Quartz warrants to the original consumer purchaser, that its Ready-to-Assemble products will be free from defects in material and workmanship.
This warranty applies only to the original purchaser for the residential applications on the original installation site for a period of two years as long as you own the cabinetry and is not transferable to subsequent owners.
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This warranty does not cover damage resulting from normal wear, accident, misuse or lack of reasonable and necessary maintenance and service; nor does it warranty the improper installation or unauthorized repair, alteration, or modification or defects in the product when the product is installed. This warranty does not cover damage caused by transportation, storage or exposure to excessive temperatures and moisture or to defects arising from misuse, neglect, accident, alteration, improper use or care or failure to maintain. This warranty does not cover damage caused by other trades such as plumbing, flooring, painting, and electric. No installer, retailer, contractor, distributor, agent or employee of Quavana Cabinets & Quartz has the authority to alter the obligations or limitations of any Quavana Cabinets & Quartz warranty. This warranty is limited to the repair or replacement of the defective part at the sole discretion of warrantor.
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It is our option to provide repair parts or replace with function- ally equivalent product. Return of product may be required for replacements. Such repair parts or replacement shall be at warrantor’s expense, but customer shall bear all other expenses, including, but not limited to, cost of removal, transportation, re-installation, communication and any special service required by customer such as, overtime labor, etc. Due to the nature of the product, re- placement product may vary in color from original purchased product. Quavana Cabinets & Quartz reserves the right to determine what is “defective merchandise” also the most cost effective and efficient method to correct defective merchandise that may or may not involve total replacement.
Warranty Claims
In the event of a Quavana Cabinets & Quartz brand warranted product performance issue, submit request including proof of purchase documentation, specific description of warranty issue (include photos where possible) in writing by submitting an e-mail to quavanasales@gmail.com. The normal processing time is 6–8 weeks. Quavana Cabinets & Quartz reserves the right to request additional information regarding any claim made. Buyer is required to report any and all order/shipping related issues or claims within 7 days of receiving the shipment. Do not assemble any items you are reporting and save all the packaging material and boxes. Please email quavanasales@gmail.com along with the required pictures of evidence.
Warranty Disclaimers
This warranty is not transferable. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, knots and black eye are not considered defects.
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Natural woods vary in color and grain pattern and exhibit color change over time. Cabinets may darken or lighten with age due to exposure to certain environmental conditions including but not limited to sunlight, moisture, household cleaners, smoke, etc. These variations are considered the natural characteristics of the material and are not covered under this warranty. For these reasons, new and/or replacement cabinets may not match display samples and/or existing cabinets. Such variations and changes are not considered defects.
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Quavana Cabinets & Quartz shall not be liable for either its failure to perform or its delays in performance hereunder arising out of or resulting from causes beyond its control, including but not limited to, acts of God, acts of Representation, acts of Government, wars, fires, floods, epidemics, quarantine, strike, freight embargoes, weather or default by suppliers due to any such causes.
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Except to the extent provided by applicable law, all implied warranties, including warranties of merchantability and fitness for particular purpose, are limited in duration to
the shorter of the period provided by law or the period
of this warranty, and under no circumstance shall Quavana Cabinets & Quartz be liable for incidental or consequential damages sustained in connection with the product.
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This writing is the complete and exclusive statement of the express warranties provided above and is in lieu of all other express and/or statutory warranties by the manufacturer, to the extent provided by law. There are no implied warranties extending beyond the terms of this warranty. Quavana Cabinets & Quartz shall not be liable for any incidental or consequential costs, expenses or damages.
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Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.